What are "Conversational Agents" used for in the Customer Engagement Suite?

Conversational agents play a significant role in enhancing customer engagement through dynamic interaction. They are designed to simulate human conversation and can handle a variety of customer inquiries in real-time. By acting as efficient chatbots, they facilitate seamless communication between businesses and customers, addressing queries, providing information, and even assisting with transactions.

These agents leverage natural language processing and machine learning to understand customer intent and respond appropriately, creating a more satisfying and efficient customer experience. Their primary function lies in streamlining interactions, reducing wait times, and improving overall customer satisfaction, which makes them invaluable in a Customer Engagement Suite. They can handle large volumes of interactions simultaneously, which would be challenging for human agents, ensuring that customers receive timely responses regardless of peak times.