Which feature of generative AI can directly address customer complaints in loan processing?

The feature of generative AI that directly addresses customer complaints in loan processing is related to Explainable AI policies. This aspect is crucial in situations where customers have concerns or misunderstandings about their loan applications, decisions, or processes. When AI systems incorporate explainable policies, they can provide insights into how decisions are made, which enhances transparency.

By utilizing explainable AI, organizations can communicate clearly with customers about the reasoning behind specific outcomes, such as loan approvals or denials. This transparency helps build trust and encourages open dialogue, effectively addressing customer complaints by giving them a better understanding of the processes at play.

In contrast, while speed of processing, increased automation, and enhanced marketing strategies are important features of generative AI, they do not directly resolve customer complaints as effectively as explainability. Speed and automation improve operational efficiency, and marketing strategies might attract customers but do not inherently address or resolve individual customer concerns related to loan processing.